Content
Case Study - Emergency App
With user-centered approach, the goals was to create an intuitive interface for effortless financial management while incorporating gamification.
The Problem Statement
Design a cutting-edge mobile application or platform intended to effectively connect individuals facing dire circumstances during disasters with compassionate volunteers or professionals ready to offer assistance
Kedarnath
In 2013, Between June 13 and 17, the state of Uttarakhand had received an unusual amount of rainfall. This led to the melting of the Chorabari glacier and the eruption of the Mandakini river.There was constant rain and flooding, as well as falling buildings. More than 4000 people were killed, and many families were shattered as sons and wives, parents, and children went missing and were never found
Qualitative Research
The lack of data in the context of disaster resilience-that can be plugged through app-based crowdsourcing-is in sharp contrast to the smartphone and internet usage boom in the country.I interviewed around 5-8 people at near by my place who will work in various domains like IT sector,Bankers,Finance officers and others they have love towards humanity and helping others peoples in difficult times.
Here are the some Questions
1.Whats is your name & Profeesion?
2.What do you think of natural disasters ?
3.Have you installed any of natural disasters app?
4.How often you will try to help in difficult conditions?
5.Have you ever took help or being helped at any disasters?
6.Are you willing to record public and share to corcerned team?
7.What you would like to see in Disaster mobile apps?
8.Do you like to know near by issues and Volunteer?
Interview Insights
1.Need a app which could get or help people easy like easy navigation through maps,
2.Should get an information about whats excaltly help is required.
3.Some times its difficult get to know about whats happening around & what measure to be taken
4.People are looking more in smart options like where they can go & be safe in.
5.People are eager to assist in such events, but they are unable to do so due to insufficient information.
6.Around only 6% of people have installed app
7.Around 75% people are interested to know near by issues and volunteer.
8.Should include additional features service to help each other.
9.Should be able to notify near by issues to volunteers
User Persona & Empathy Maps
Personas are hypothetical users whose goals and characteristics represent the needs of a larger group of users. User Personas include behavior patterns, goals, skills, attitudes, and background information, as well as the environment in which a persona operates. We add context-specific details to understand the persona not only when they use the digital products but also the surrounding around them.
By understanding the motivations and frustrations of target users, it’s possible to design a product that will satisfy users’ needs. We also created an empathy map to understand every user kind who has a different way of approach. Empathizing helps us recognize the users and gain a perspective similar to theirs. These users are very much like how the real users act in the real world. This allows us to prioritize feature requests.
In June 2013, however, it was hit by an early monsoon, which was exacerbated by an unusual weather phenomenon.These disturbances originate over the captain sea black area, where they carry moisture and flow towards the arabian sea region, where they also pull moisture from the arabian sea, and where the two systems interact, resulting in rain fall.
Aishwarya & her family finished their prayers at the temple & returned to their guesthouse, which is near by 50 meters.
Amit, another family, was travelling from Rajasthan with a group of eight people. When he heard people running, he took his family and began running towards the collapsed bridge, and they ran towards a guest house filled with a large crowd.The guest house was began to fill with water as a result of the constant rain, and people began to run.unfortunately he lost 5 of them.
In another section, Government received an SOS call, indicating that something had occurred, from the automatic weather station. The government dispatched a helicopter to check on the situation in Kedarnath, and when they discovered the extent of the devastation, they launched an operation to save human lives, deploying 16 helicopters. Rescue and other agencies were also established by the NDRF.
Secondary Research
The lack of data in the context of disaster resilience-that can be plugged through app-based crowdsourcing-is in sharp contrast to the smartphone and internet usage boom in the country
Design Process
User Problems
1.No proper information & Quick Action plan at the time of Natural disasters
2.Sharing the exact geolocation with NDRF & Rescue teams
3.Location can be shared to family members
4.Emergency needs Ex: medical assistance.
5.Less educated people might also face difficulties in the language used by the platform
6.Education to survive through the first impact of disaster
7.Bilingual friendly application.
Contraints
1.No Disruption of in the network.
2.People know how to use mobile apps
3.The app is already installed
User Challenges & User goals
Understanding user goals and challenges and using this to influence design is essential. It involves incorporating the information users need for performing their tasks and how they want to feel as they undertake them.
We have listed down some of the user challenges and goal and how can we provide a solution for the same
Site Map or IA
The following structural design of shared information aims at organising content so that users would easily adjust to the functionality of the product and coil find everything they need without big effort.
User Scenario
User scenarios help in knowing the goal of the user and how our app would help them reach their goal. It includes all information that we need for the user to reach his or her goal.
User Scenario 1:
Statement: A person who wants a raise an emergency request but doesn’t know how to raise.
Actions Required :
Login to Our app
click on SOS button
Emergency request sent help centers
How can we help :
1.We can help them by giving an onboarding and couch marks how this app works
2.Giving them hope that they can raise emergency request
3.We can use known icons and text to help them understand better and make it easy to take action
4.we can provide the details who coming to help them through maps.
5.We can send them reminders
6.we can provide the switch between the accounts
User Scenario 2:
Statement: A tech-savvy individual who is willing to assist persons in need and others.
Actions Required :
Gets an information who are in needs with detailed information
click on reach person which helps in redirect to a live location
Through live loction they raise or help the needy peoples
How can we help :
1.We can help them by giving an onboarding and couch marks how this app works
2.Giving them the video tutorials how it works
3We can use known icons and text to help them understand better and make it easy to take action
4.we can provide the details who has raised an emegency with details
5.We can send them reminders
6.We can provide the rescue details with help of near by services.
7.We can provide to create a groups which they can add and chat, who are willing to help
8.we can provide the switch between the accounts.
Use Cases
Use case methodology analysis helps to identify, clarify and organize app requirements. These are a set of possible sequences of interactions between app and users in a particular environment and related to a particular goal.
Log in
1. I want to login via social media accounts
2 I want to login via mobile number and receive OTP so that I don't have toremember the password
3 I should be able to reset my password
4. I want to login as a guest in emegency conditions
Emergency
1. I want to raise request in one click
2 I want to add details whats excatly happing around
3 I want a add the specific kind of request
4. I want to know the details who coming near to help me.
5. I want to add a list of friends and family who should be notified if I'm in an emergency situation.
6. I want to get notified with alerts
Helpers
1. I want to see the emergency raised by the people
2 I want to know the details excatly whats going on.
3 I want to know about details through alerts and precautions
4. I want to see the navigation to the live location
5. I want to add a list of friends and family who should be notified if they are will to help.
6. I want to get notified with alerts.
7. I want to see needs by category
Thank you
