Content
Deloitte.Operate Edge
OperateEdge is a Deloitte proprietary service delivery platform that aims to provide greater insight and automation into the various activities involved in managing an operate engagement. The platform includes modules for Learning Center, Risk Management, Transition, Service Management, and Engagement Health.
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Overview
Role
6 Months
Web Application
BA
Product Manager
Product Owner
Scrum
Figma
Miro
Revamping
Enhancing User Experience
Usability Testing
Platform
Teams
Duration
Tools
Problem Statements
Users of the OperateEdge platform are experiencing difficulties in navigating its various modules, such as the Learning Center, Transition Management, and Incident Management. These challenges include accessing relevant information and utilizing the platform's features effectively,efficient feature utilization.
The feature was hard to use because it had too many confusing parts. People had trouble finding things and understanding how to use the comment feature, which made it harder for new users to use. Also, the app wasn't very easy to use because it didn't let people personalise things or use widgets.
The OperateEdge platform's existing design system is fragmented and outdated, resulting in significant usability issues. Users struggle with navigation and accessing essential information due to inconsistent design patterns, lack of uniformity in interface elements, and unclear visual hierarchies. These challenges increase cognitive load, cause user frustration, and reduce overall productivity, undermining the platform's effectiveness and user satisfaction.
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Results
The new feature has a simple and organised look, making it easier for users to find what they need and move around.
Design system led to an 80% adoption across the product’s core components, driving consistency and efficiency. It reduced design and development time by 30%, enabling faster feature rollouts. This standardization improved the user experience, leading to increased customer satisfaction and higher engagement, ultimately boosting the product’s overall value.